Is your hearing holding you back? CapTel keeps you connected with the life you love

Fed up of not hearing clearly what people are saying when you speak on the phone? Struggling at work because of hearing loss?

CapTel NZ can change all this and reconnect you with the life you love.
CapTel and Web CapTel are captioned phone services for people who struggle to use an ordinary phone because of hearing difficulties. Whether it’s making a doctor’s appointment, using a phone to do your job or calling your friends and family for a chat, CapTel makes it easy to maintain your freedom and independence.
Changes to CapTel services:
Changes are coming to New Zealand’s Relay Services from 1 February 2021. CapTel services will be impacted by these changes.

If you or someone you know regularly use a CapTel handset or Web CapTel, it’s important to note that these services will be replaced by a new NZ Relay app for your mobile phone or tablet. This app will provide you with the ability to make and receive calls using Captioned Relay, using your mobile phone or tablet.

Please be assured that this change will not have any effect on your landline phone connection. Your CapTel handset will continue to operate as a landline phone, but from 1 February 2021 it will no longer display any captions on the screen.

We acknowledge that this will be a big change for many people. Our team is working hard to provide tailored support to help people with this change. We have mailed information and step-by-step guides to all NZ households where we have a record of an active CapTel handset. You can also find key information and helpful resources, including step-by-step guides and FAQs, here. If you need further, tailored support with these changes, please contact
“Being deaf, it’s very hard for me to mix with people. This often leaves me feeling isolated. CapTel has helped me to keep in touch with people, which is vital.

When I had a fall at home recently, I was able to call my daughter for help using CapTel.

This is something I would not have been able to do otherwise.”
Judith Edgeler, Lower Hutt Read full case study »
“I was using a normal phone and it was a bit hard when people would talk too fast and I couldn't hear, so I would often pass the phone to my parents to help me. CapTel is better than any normal phone. I really like using my CapTel phone and find it really helps me understand people with accents. I can also read the captions when people are speaking fast and pick up exactly what they are saying. It's great that when I'm out it will show me who has called and leave me captioned voicemail messages. CapTel has helped me to have confidence using the phone, and has changed my life.” Sally, Te Kuiti Read full case study »
“My CapTel phone is easy to use and enables me to stay in touch with my family and make my own appointments.

Because everything that people say is written down on the screen, I can be sure that I got all the details right.”
Allan Doig, Dunedin Read full case study »