Is your hearing holding you back? CapTel keeps you connected with the life you love
Fed up of not hearing clearly what people are saying when you speak on the phone? Struggling at work because of hearing loss?
CapTel NZ can change all this and reconnect you with the life you love.
CapTel and Web CapTel are captioned phone services for people who struggle to use an ordinary phone because of hearing difficulties. Whether it’s making a doctor’s appointment, using a phone to do your job or calling your friends and family for a chat, CapTel makes it easy to maintain your freedom and independence.
Changes to CapTel services:
Changes are coming to New Zealand’s Relay Services from 1 February 2021. CapTel services will be impacted by these changes.
If you or someone you know regularly use a CapTel handset or Web CapTel, it’s important to note that these services will be replaced by a new NZ Relay app for your mobile phone or tablet. This app will provide you with the ability to make and receive calls using Captioned Relay, using your mobile phone or tablet.
Please be assured that this change will not have any effect on your landline phone connection. Your CapTel handset will continue to operate as a landline phone, but from 1 February 2021 it will no longer display any captions on the screen.
We acknowledge that this will be a big change for many people. Our team is working hard to provide tailored support to help people with this change. We have mailed information and step-by-step guides to all NZ households where we have a record of an active CapTel handset. You can also find key information and helpful resources, including step-by-step guides and FAQs, here. If you need further, tailored support with these changes, please contact helpdesk@nzrelay.co.nz.
Changes are coming to New Zealand’s Relay Services from 1 February 2021. CapTel services will be impacted by these changes.
If you or someone you know regularly use a CapTel handset or Web CapTel, it’s important to note that these services will be replaced by a new NZ Relay app for your mobile phone or tablet. This app will provide you with the ability to make and receive calls using Captioned Relay, using your mobile phone or tablet.
Please be assured that this change will not have any effect on your landline phone connection. Your CapTel handset will continue to operate as a landline phone, but from 1 February 2021 it will no longer display any captions on the screen.
We acknowledge that this will be a big change for many people. Our team is working hard to provide tailored support to help people with this change. We have mailed information and step-by-step guides to all NZ households where we have a record of an active CapTel handset. You can also find key information and helpful resources, including step-by-step guides and FAQs, here. If you need further, tailored support with these changes, please contact helpdesk@nzrelay.co.nz.